Frequently asked questions
Do I need a referral to book a session?
Not for private or NDIS-funded sessions. For Medicare bulk billing, you'll need a referral from your GP under a Chronic Disease Management plan — see our Bulk Billing page for details.
What areas do you service?
We cover a wide area across Greater Brisbane, with coverage extending into other parts of QLD, NSW, VIC and SA through our subcontractor network. See our Service Areas page, or just ask when you refer.
What should I expect at my first visit?
Your physiotherapist will assess your function, movement and goals, then begin hands-on treatment and/or exercise prescription tailored to what you're working toward.
Do you treat NDIS, Home Care, Medicare, WorkCover, and DVA clients?
Yes — we work across all of these funding pathways, as well as private and post-surgical clients.
What if I need to cancel or reschedule?
We ask for at least 8 hours' notice to avoid a cancellation fee. See our Terms & Conditions for full details.
How do I refer a client as a GP or support coordinator?
Use the referrer form on our homepage — it takes a couple of minutes and goes straight to our team.
Do you offer bulk billing?
Yes, for eligible Medicare-referred patients — up to five sessions per calendar year. See our Bulk Billing page for eligibility criteria.