Please review this page carefully before it goes live. Parts of this policy were recovered from your existing site; the remaining structure follows standard Australian Privacy Principles (APP) requirements for a health service provider. As a physiotherapy practice you handle sensitive health information, which carries extra obligations under the Privacy Act — we'd recommend having this checked before publishing.
Our commitment to your privacy
Range Rehab, its subsidiaries and group entities are committed to protecting the privacy of your personal information. This Privacy Policy explains how Range Rehab manages the personal information we collect, use and disclose, and how you can contact us with any queries about that.
Range Rehab is governed by legislation relevant to the management of personal information and privacy. We're required by the Privacy Act 1988 to comply with the Australian Privacy Principles (APP), which govern how personal information is collected, used, disclosed, stored, accessed and deleted. We're also required to comply with the Spam Act 2003 and the Do Not Call Register Act 2006.
This Privacy Policy does not extend to personal information Range Rehab collects or holds in relation to its employees.
What information we collect
We only collect personal information that is necessary for one or more of our functions or activities — generally, this includes your name, contact details, date of birth, Medicare/NDIS/health fund details where relevant, and information about your health condition needed to provide safe and effective treatment.
How we use your information
We use your information to provide physiotherapy treatment, manage appointments and billing, communicate with you about your care, and meet our reporting obligations under funding schemes such as NDIS, Medicare, WorkCover and DVA where applicable.
Marketing and communications
We will not send you commercial electronic messages such as SMS or emails unless permitted by the Spam Act. Any commercial message we send will identify Range Rehab as the sender and include our contact details, along with an unsubscribe option. If you don't wish to receive commercial electronic messages from us, let us know at any time.
We will not call a number listed on the Do Not Call Register unless permitted under the Do Not Call Register Act. If you don't want us to call a particular number, let us know.
If you've previously given consent to be contacted, that consent remains current until you tell us otherwise.
Disclosure of your information
We may share relevant details of your injury, condition or claim with treating practitioners, rehabilitation consultants, case managers, and solicitors where necessary to support your care or claim — consistent with our Terms and Conditions. Outside of this, and any legally required reporting (for example, to NDIS or Medicare for funded services), we do not share your personal information with third parties.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it's inaccurate. Contact us using the details below to make a request.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, contact us at info@range.rehab or 0432 218 868.